Rooted in People.
Built for Sustainable Growth.

ReFrame strengthens the people-centered operations and customer-facing systems that drive organizational success — aligning your people, processes, workflows, and customer experience. We eliminate breakdowns across teams, outreach, and execution so you can operate with clarity, consistency, and measurable, sustainable growth.

Guided by the proprietary R.E.F.R.A.M.E. Method™, our system for creating clarity, alignment, and sustainable performance.

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Explore Our Services

The ReFrame Architecture

We don’t guess. We use a proprietary, three-stage system to turn organizational noise into operational momentum.

01

Alignment Audit™

A high-velocity, proprietary diagnostic that surfaces the "invisible friction" limiting your performance. Powered by Insight Conversations™, we synthesize reality fast so you can see what’s actually happening.

02

R.E.F.R.A.M.E. Method™

Our signature 7-step architectural blueprint. This project-based engagement realigns people, decisions, and execution—translating the Audit’s insights into a clear path for sustainable growth.

03

Fractional Leadership

Strategic stewardship for organizations that need a partner in the trenches. We provide executive-level oversight to protect the integrity of the system and ensure the momentum actually sticks.

Every engagement begins with the Alignment Audit™ to ensure we are solving the right problem.

Two professionally dressed people, a woman and a man, smiling and standing close together indoors, with a staircase in the background. The woman is holding a tablet.

About ReFrame

Led by a seasoned C-suite operator, ReFrame brings executive-level leadership to organizations that need strategic clarity and operational execution across the U.S. and abroad.

ReFrame Strategy Consulting helps organizations work better inside so they can grow stronger outside.

We resolve the internal and customer-facing challenges that stall growth — aligning teams, improving outreach and customer pathways, clarifying processes, and strengthening the end-to-end customer experience.

Our approach is people-centered, practical, and grounded in real operational experience.

We provide both fractional leadership and project-based consulting, giving organizations strategic guidance and hands-on operational support when they need it most.

Every service is guided by the R.E.F.R.A.M.E. Method™ — our proven process for uncovering root issues, realigning teams, and embedding lasting performance.

Impact & Results

  • 100,000+

    People engaged through community, workforce, and customer-facing strategies

  • 4× pipeline growth

    Across customer-facing, community-facing, and revenue-driving pipelines

  • 50+ organizations supported

    Spanning education, workforce, government, nonprofit, and private sectors.

  • 20+ systems rebuilt

    Including intake, outreach, people operations, customer experience, and workflow design.

  • 3–5× faster outcomes

    Compared to organizations hiring full-time executives or building new internal teams

Trusted by mission-driven organizations nationwide

  • Jennifer unified teams that had been misaligned for years. Marketing, operations, and customer success finally moved as one.
    — Chief Experience Officer, Corporate Services

  • Jennifer delivered clarity in 90 days that we’d been trying to build for three years.
    — Program VP, Government & Community Services

  •  We brought Jennifer in during a moment of chaos — disconnected teams, broken intake processes, and no clear roadmap. She aligned everyone, rebuilt our operational structure, and gave leadership visibility for the first time. We’re still using the systems she created.
    —COO, National Charter School

  • Our community engagement, enrollment, and student experience all improved because of her. You feel her impact everywhere.
    —Senior Director of Marketing, National Charter School Network

Who we serve

We support organizations across the U.S. and internationally with fractional leadership, organizational consulting, and ground-up customer and community pathway systems.

Ready to realign your teams and grow smarter from the ground up?

“In 90 days, Jennifer delivered clarity we’d been trying to build for three years.”
— Program VP, Government & Community Services

Trusted by leaders across sectors

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