Rooted in People. Built for Sustainable Growth.
ReFrame bridges the gap between strategy and execution — aligning your people, processes, workflows, and customer experience so growth becomes predictable, measurable, and sustainable.
Our Positioning
ReFrame helps organizations fix the people-centered operational systems that impact growth and build integrated customer and community pipelines that convert. Through executive-level leadership, operational clarity, and real-world outreach experience, we strengthen the systems that determine how your organization engages, supports, and retains the people it serves.
We specialize in rebuilding the systems, roles, and workflows that shape execution — transforming how teams work together, how information moves, and how people experience your organization end to end.
What We Solve
We address the operational and customer-facing issues that stall growth, including:
Broken or inconsistent customer acquisition systems
Disconnected marketing, outreach, and community engagement
Siloed teams and fragmented communication
Poor handoffs between departments
Inconsistent customer experience and journey design
Data that isn’t being used to guide decisions
Events and partnerships that don’t convert
Missions that do not translate into trust, loyalty, or community credibility
How We Work: The ReFrame Method™
Realign.
We diagnose operational gaps, communication breakdowns, team misalignment, and workflow inefficiencies that interrupt the customer journey and slow execution.
Rebuild.
We redesign people-centered operational systems — defining roles, mapping workflows, strengthening accountability, and establishing data and reporting structures.
Reach.
Once internal systems function smoothly, we build integrated outreach, marketing, partnership, and community engagement pipelines that convert and deepen long-term loyalty.
Who We Serve
If your organization interacts with people — customers, students, families, donors, participants, members, or communities — ReFrame helps you serve them better.
We partner with:
Workforce development organizations
Education and charter school networks
Nonprofits and foundations
Government agencies
Housing and membership-based organizations
Private sector companies
Social enterprises and values-driven businesses
About the Founder
ReFrame Strategy Consulting is led by Jennifer Clarke, a seasoned C-suite operator with multi-state and international experience transforming how organizations attract, serve, and build trust with the people they support. With deep, multi-decade leadership experience across education, workforce, nonprofit, government, and private-sector organizations, she brings a rare, multidimensional understanding of how teams, customers, and communities connect.
Jennifer specializes in strengthening customer-facing internal operations, building workflows, aligning cross-functional teams, and designing outreach and community pipelines that generate long-term loyalty and sustainable growth. Her work brings together operational discipline, people-centered leadership, and measurable impact.
At ReFrame, we don’t believe in surface-level fixes or one-dimensional marketing. We build clarity inside so organizations can create meaningful, measurable, people-centered growth on the outside — cultivating advocates, strengthening communities, and driving sustainable impact.
Proven Impact
• 100,000+ people engaged through community, workforce, and customer-facing strategies
• 4× pipeline growth across customer-facing, community, and revenue-driving systems
• 50+ organizations supported across the U.S. and abroad
• 20+ internal systems rebuilt (intake, outreach, workflows, customer experience)
• 3–5× faster outcomes compared to building new internal teams
Recognition & Leadership Highlights
• Seasoned C-suite operator with multi-state and international experience
• Extensive background leading organizations across education, nonprofits, and private-sector environments.
• Proven track record of driving organizational alignment, operational transformation, and sustained performance outcomes.
• Widely recognized for people-centered leadership, strategic insight, and disciplined execution.
“I’ve spent years at the intersection of strategy and execution. I’ve seen how organizational noise quietly destroys even the best talent. I built ReFrame to give leaders a diagnostic lens to surface reality quickly — and a clear architectural blueprint for what comes next.”
At ReFrame, we don’t believe in surface-level fixes or one-dimensional marketing.
We help organizations create internal clarity so they can build meaningful, measurable, people-centered growth on the outside — cultivating advocates, strengthening communities, and driving sustainable impact.