Rooted in People.
Built for Sustainable Growth.

ReFrame strengthens the internal operations and customer-facing systems that drive organizational success — aligning your people, processes, workflows, and customer experience. We eliminate breakdowns across teams, outreach, and execution so you can operate with clarity, consistency, and measurable, sustainable growth.

Book a Consultation
Explore Our Services
Two business professionals, a woman and a man, standing close together inside a modern office building with stairs in the background. The woman is holding a tablet and smiling at the camera, while the man is standing beside her, also smiling, with his hands clasped in front of him.

About ReFrame

Led by a seasoned C-suite operator, ReFrame brings executive-level leadership to organizations that need strategic clarity and operational execution across the U.S. and abroad.

ReFrame Strategy Consulting helps organizations work better inside so they can grow stronger outside.

We resolve the internal and customer-facing challenges that stall growth — aligning teams, improving outreach and customer acquisition strategies, clarifying processes, and strengthening the end-to-end customer experience.

Our approach is people-centered, practical, and grounded in real operational experience.

We provide both fractional leadership and project-based consulting, giving organizations strategic guidance and hands-on operational support when they need it most.

Impact & Results

  • 100,000+

    People engaged through community, workforce, and customer-facing strategies

  • 4× pipeline growth

    Across customer-facing, community-facing, and revenue-driving pipelines

  • 50+ organizations supported

    Spanning education, workforce, government, nonprofit, and private sectors.

  • 20+ systems rebuilt

    Including intake, outreach, people operations, customer experience, and workflow redesign.

  • 3–5× faster outcomes

    Compared to organizations hiring full-time executives or building new internal teams

  • Jennifer unified teams that had been misaligned for years. Marketing, operations, and customer success finally moved as one.

    — Chief Experience Officer, Corporate Services

  • Jennifer delivered clarity in 90 days that we’d been trying to build for three years.

    — Program VP, Government & Community Services

  •  We brought Jennifer in during a moment of chaos — disconnected teams, broken intake processes, and no clear roadmap. She aligned everyone, rebuilt our operational structure, and gave leadership visibility for the first time. We’re still using the systems she created.

    —COO, National Charter School

  • Our community engagement, enrollment, and student experience all improved because of her. You feel her impact everywhere.

    —Senior Director of Marketing, National Charter School Network

Who we serve

We support organizations across the U.S. and internationally with fractional leadership, organizational consulting, and ground-up customer and community growth systems.

  • Fractional Leadership

    Executive-level support

    Read More

  • Consulting & Organizational Alignment

    Project-based

    Read More

  • Customer & Community Growth Systems

    Hyperlocal growth strategies

    Read More

Ready to realign your teams and grow smarter from the ground up?

Book a Consultation

Trusted by leaders across sectors

“In 90 days, Jennifer delivered clarity we’d been trying to build for three years.”
— Program VP, Government & Community Services