Our Services

Strengthening your internal operations so you can grow with clarity, trust, and impact.

Organizations lose 30–50% of potential revenue because internal systems break down — not because of lack of demand. ReFrame rebuilds the customer-facing operations that drive trust, retention, and long-term sustainability, giving your teams the structure, clarity, and execution needed to grow consistently.

The Core Areas We Strengthen

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Customer acquisition & intake pipelines

Outreach → intake → service-delivery handoffs

Integration of marketing + community engagement

CRM usage, reporting structure, and data logic

SOP & process documentation

Sales, enrollment, admissions, fundraising workflows

Customer journey design & experience optimization

Frontline communication systems

KPI selection, dashboard alignment, accountability rhythms

Event, workshop & community engagement operations

Operational impact—in every sector

Across organizations that depend on customer-facing internal operations, we see the same pattern: when people, processes, and systems are aligned, teams move faster, pipelines strengthen, and leaders finally have room to focus on the work that matters.

30–50% fewer bottlenecks

After redesigning outreach, intake, and service-delivery workflows so teams aren’t tripping over duplicated work and unclear handoffs.

Up to 49% lower turnover on key teams

When roles, expectations, and communication rhythms are clarified — and staff can actually do the work they were hired to do.

3–5× faster movement from inquiry to service

Through CRM clean-up, simplified touchpoints, and aligned outreach → enrollment → program handoffs.

Consulting vs. Fractional Leadership — What’s the Difference?

ReFrame supports organizations through two complementary approaches: consulting for high-impact operational solutions, and fractional leadership for embedded executive partnership. Whether you need targeted transformation or sustained leadership, both pathways ensure your teams gain the clarity, alignment, and execution required to grow.

Consulting (Project-Based or Retainer)
For organizations that need a targeted solution — improving how you attract and retain the people you serve, redesigning customer or community pipelines, rebuilding cross-functional processes, strengthening CRM and data usage, or aligning teams around a unified operational strategy. You receive a defined scope, clear deliverables, and measurable outcomes.

Fractional Leadership (Ongoing Executive Support)
For organizations that need senior-level leadership to stabilize teams, rebuild internal systems, and drive execution week after week. You receive an embedded executive who aligns strategy with daily movement, creates cross-functional accountability, and accelerates progress without the full-time executive cost.

“We started with a single project and quickly realized we needed her leadership across the organization. Jennifer rebuilt our processes, aligned our teams, and drove results from day one.”
— National Executive Director, Workforce & Education Organization
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Customer & Community Acquisition Pipelines

Building integrated pipelines that bring people in — and keep them engaged.

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Recruitment & intake

Sales

Program enrollment

Donor engagement & fundraising

Business development

Partnerships

Events & workshops

Brand trust & community trust

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Getting every team moving in the same direction.

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Organizational Alignment & Leadership Support

Role clarity

Cross-functional alignment

Leadership advisory

Removing bottlenecks

Data-informed decisions

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Data, Dashboards & Performance Infrastructure

Making your data actionable — not overwhelming.

Identify meaningful KPIs

Structure dashboards

Partner with CRM & data teams

Creating reporting cadences

Strengthen accountability

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Fractional Strategy &
Leadership

Executive-level leadership — without the full-time cost.

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Stabilize teams during transition

Strengthen internal operations

Align strategy with execution

Provide interim or fractional leadership

Support high-stakes initiatives

Immediate leadership support that stabilizes, strengthens, and accelerates growth.

Fractional Leadership Roles

  • Fractional Chief Strategy Officer

  • Fractional Community Engagement Officer

  • Interim Executive Leadership

  • Fractional Customer Experience & Growth Officer

  • Fractional Workforce & Education Partnerships Officer

What Fractional Leaders Deliver:

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Clear, aligned organizational direction

Stronger cross-functional communication

Improved execution rhythm & team performance

Rebuilt systems that support sustainable growth

A unified roadmap that connects strategy to daily action

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Consistent senior leadership that moves work forward

Why This Matters

Most organizations don’t fail because of strategy — they fail because execution breaks down. Handoffs get messy. Work gets duplicated. Data lives in silos. Teams aren’t aligned. Leaders lose visibility. And momentum stalls.

ReFrame rebuilds the operational engine behind your growth, strengthening the internal and customer-facing systems that allow your teams to execute consistently, move faster, and create the clarity and trust needed for long-term sustainability.

Ready to strengthen your internal systems and build meaningful growth?

Book a Consultation