The R.E.F.R.A.M.E. Method™
A 4–6 month engagement to realign your people, processes, workflows, and customer pathways.
The R.E.F.R.A.M.E. Method™ is ReFrame’s full organizational transformation model.
We align people, workflows, communication rhythms, and customer pathways so your organization can scale with clarity, consistency, measurable performance.
A Methodology Rooted in People.
A system designed for sustainable growth.
Most organizations don’t struggle because they lack ideas — they struggle because their internal ecosystem isn’t aligned. Teams experience friction. Work gets repeated across systems. Data sits in silos. Customer pathways break. Leaders lose visibility.
The R.E.F.R.A.M.E. Method™ resolves these breakdowns by aligning:
people
workflows
communication rhythms
and customer-facing experiences
This methodology integrates relational insight with operational clarity and AI-supported analysis so organizations can move farther, faster — without losing their culture.
Human-led. AI-enhanced.
ReFrame’s methodology combines two core strengths:
1. ReFrame Insight Conversations™
A human-led, relational approach that surfaces honest perspectives, cultural dynamics, emotional truth, and team-level realities that surveys and traditional interviews cannot reach.
2. ReFrame Insight Engine™
Our proprietary AI-supported analysis model accelerates theme detection, sentiment patterns, workflow friction points, and systemic misalignment.
AI supports the analysis — not the relationship.
Every meaningful insight still comes from people.
The technology simply helps us see patterns faster and with greater clarity.
The 6 Stages of the R.E.F.R.A.M.E. Method™
A comprehensive 4–6 month engagement that transforms your internal ecosystem for scalable growth.
R — Root the Reality
People & Culture Insight
We begin with ReFrame Insight Conversations™ across leadership, teams, and stakeholders to uncover how people experience pressures, strengths, communication patterns, and operational truth.
Outcome: Shared understanding of root causes.
E — Examine the Engine
AI-Accelerated Workflow Analysis
We map workflows, processes, and handoffs to expose bottlenecks, silos, and systemic friction. AI accelerates theme detection and pattern identification.
Outcome: Operational clarity grounded in data.
F — Frame the Vision
Unified Strategic Direction
We define a unified direction with clear priorities, role expectations, and cross-functional alignment for the next 12–36 months.
Outcome: One vision. One path forward.
R— Rebuild the Relationships & Roles
Team Alignment & Leadership Coaching
We rebuild trust, clarify roles, strengthen relationships, and establish governance structures that reduce friction.
Outcome: Empowered teams with clarity and momentum.
A— Align the Ecosystem
Customer & Community Experience Integration
We ensure your customer, community, or stakeholder pathways match internal alignment — removing disconnects and missed opportunities.
Outcome: Consistent experience across the entire system.
M/E—Measure & Embed
KPIs, Accountability, Systems
We guide leaders to identify the right KPIs, decision rhythms, and visibility tools to ensure the new system is adopted long term.
Outcome: Performance visibility and accountability that sustain success.
Deliverables:
Full organizational diagnostic
Custom strategic roadmap
Leadership alignment sessions
Workflow and SOP recommendations with implementation guidance
Cross-functional communication structure
Role clarity and expectations
Customer/community pathway optimization
90-day leadership action rhythm and performance cadence
Implementation support throughout
Outcomes:
Unified leadership and organizational clarity
Stronger relationships and trust across teams
Reduced inefficiency and friction
Improved workflow and handoffs
Higher conversion, retention, and customer impact
A sustainable internal engine that grows with you